Claim - Employee

1. Where can I find the claim option?

Ans: The claim option will be available in the Profile section of the Application, Refer to the below image for your reference.

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2. Can employees apply for a claim from a web portal?

Ans: Employees cannot apply for claims from the web portal, we highly recommend users to use the mobile application for all activities rather than the web portal.

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3. How will my claim activities notify my manager and why it is in a pending state?

Ans: For each claim employee applies for will be sent for approval to his Reporting Manager, Level of approvals may vary based on customer preference and the category your employee has applied for.

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4. What happens if my claim is not approved by our Managers within a limit?

Ans: Managers always will be notified in the application about the pending approvals they need to do from his side,

if the manager has not approved it within the time limit of the policy, then Admin or HR team will take necessary actions.

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5. What is the date limit set up for us to apply for a claim?

Ans: The date limit varies based on each customer and client domain, for this information, we request you to check this with your HR team.

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6. Can employees perform pre-claim activities in worq?

Ans: No, employees can able to apply only for Post claim reimbursement activities in the WorQ application.

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7. What are the claim types employees can avail themselves of?

Ans: Claim categories and subcategories are completely based on customer configuration Worq team or members won't be

holding any authority over it.

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8. What should be done when we get an "Internal server error or unable to find the request" error message in the claim?

Ans: Kindly check whether your internet connection is stable or not, check whether you have an updated version of the

application, and try closing the app from recent tabs and try working on the claim, if the same error occurs report it immediately to support@worqhub.com with your user id, phone number and customer name you are working for with relevant issue screenshots.

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