Incident module- Super Admin Flags functionality

In this article, you can understand the functionalities behind each flag and sub-module in the Incident Module. 

Incident Management-

The main purpose of incident management is to

• Record workplace issues or complaints

• Track employee grievances

• To investigate and give proper resolution

1.All:

Functionality: If this flag is enabled, all sub-modules under Incident Management will be enabled automatically.

 No need to enable individual sub module separately.

2. Incident Category-

Functionality: Used to create different types of incidents.

Examples:

• Harassment

• Misconduct

3.Incident Dashboard- 

Functionality: Helps track incident resolution progress

It displays:

• Open Incidents

• Closed Incidents

• Pending Cases

It helps in quick monitoring and tracking of cases.

4.Incident Management-

Functionality: This gives overall access to the Incident Management module.

If enabled, the user can access the incident section in the system

5.Incident Requests Report-

Functionality: This report shows the current status of all incidents.

Examples:

• View incident details

• Check whether the case is Open / Closed / Pending

• Download reports

6.Incident Resolver- 

Functionality: This permission allows the user to handle and resolve incidents 

Example:

• Investigate incidents

• Update status

• Add comments

• Close incidents

7.Incident SPOC Holidays 

Functionality: This feature allows you to upload holiday details for SPOC to ensure incidents are reassigned when the SPOC is unavailable. 

If the SPOC is on leave:

• The incident can be reassigned

• Cases will not get delayed

8.Report Incident-

Functionality: This feature allows employees to raise and submit complaints upload the supporting documents 

9.SPOC Master

Functionality: This feature is used to configure and manage the SPOC for Incident Management.

Company Info

1. Emergency SOS- safety feature that allows a person to quickly send an alert during an emergency situation.